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Feedback

We want to ensure that all of our patients receive the information they need to make an informed decision about their healthcare. If you have any questions or if you require assistance with anything, please let us know. If you are using your mobile phone, you can call or email us directly by clicking on the links below.

Feedback Form

*Name (Optional): *Contact Detail - Email, Tel (Optional):

Q1. What type of appointment did you have? If you use our service for different reasons please select the most relevant. Q2. Which clinic did you attend? If you have visited different clinics please select the clinic you last attended. Q3. Please rate the service provided when arranging your appointment. For instance, were your calls answered promptly & courteously. Q4. Please rate the ease in which you were able to book a suitable appointment. Q5. How would you rate the parking at the clinic? Q6. How would you rate the quality of the clinics facilities? For instance, the toilets, rooms, reception area etc. Q7. Please rate the reception staff at the clinic. Q8. Please rate the punctuality/timekeeping of your appointment. Q9. Please provide the name of the clinician who carried out your appointment. (Optional - If known): Q10. Please rate your clinician who carried out your appointment. Q11. Overall, how would you rate the service you received at iGP? Q12. Are there any additional services or treatments you would like to see offered at IGP? Please share your suggestions below. Please leave a comment below if you have anything you would like to add:
Would you like us to respond to any potential concerns you may have? If so please ensure you have left a name and contact detail.

By submitting this form, you are agreeing to The Independent General Practice processing this information in the following ways:

The information you have provided will be used anonymously in reporting patient satisfaction and in looking at ways to improve our services based on your suggestions.

If you have asked us to respond to any comments made, we may contact you to address any concerns you have raised about the service. Serious concerns may be recorded as part of an investigation or event log.

What if I need to cancel?

If you cancel your appointment 24 hours before it starts, then you will receive a full refund. However, If you cancel your appointment within the 24 hour period before the appointment is due, then you will be liable to pay the cost of the consultation. If you do need to reschedule please contact us as soon as possible.

Help & Support

Do you need more information about any of our treatments or services?

We want to ensure that all of our patients receive the information they need to make an informed decision about their Treatment. If you have any questions or if you require assistance with anything, please let us know.

Contact Us Call: 03456 252 252

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